Month: October 2014

Secrets of a Successful Marketing Partnership


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Looking for a way to increase your marketing capabilities? Marketing partnerships are a powerful way to expose yourself to customers you might otherwise never reach. Find out how you can join forces with other businesses to create a successful marketing partnership.

I recently received an interesting e-mail from a gentleman in the UK asking if marketing partnerships really work. He had approached a number of potential partners and many expressed interest in forming partnership, yet nothing got done.

There seems to be quite a bit of interest right now in marketing partnerships. It is about time. Businesses can set up and implement very successful partnerships, but the process is long-term. Partnerships do not generally produce significant results quickly.

What A Marketing Partnership Is
A marketing partnership involves two or more professionals, companies or salespeople who have common prospects, similar marketing needs, and possibly complementary services. These entities join forces for mutual marketing and sales, usually within a specific market sector or for specific prospects. This does not mean they lose their individual identity. More than likely, each will continue to market and sell outside the partnership.

Marketing activities may involve:

  • Creating joint marketing materials
  • Joint direct mail, e-mail or advertising campaigns
  • Joint sales calls
  • Referring of prospects
  • Possibly even combining services, talents and assets to create new services

An example of a potential marketing partnership would be an accountant, estate attorney, financial planner, and insurance agent. By combining forces, these professionals can, at least in theory, coordinate and help guide an individual’s affairs without the potential of conflict, jealousy, or competition. And, again, each individual professional benefits from wider exposure, more referrals, and marketing that is more efficient.

Virtually every professional and company has opportunities to create marketing partnerships. Although the most visible partnerships involve large, publicly traded companies, partnerships offer tremendous potential for even the smallest of companies or single practitioners.

What A Marketing Partnership Is Not

A marketing partnership is neither a quick fix for sales problems, nor a way to eliminate the burden of marketing and sales.

Although some marketing partnerships may be elaborate formal legal entities, most, especially with smaller companies and individual practitioners, are informal devices that enhance each partner’s marketing reach–their combined efforts allow both partners to meet prospects’ needs they may not have otherwise been able to meet individually.

In a partnership both parties must assume responsibility for marketing the joint venture. A partner who expects to ride the back of the other partner will quickly find himself alone.

When considering a partnership, there are a few things to keep in mind:

1. Your Partners Help Define Your Reputation And Position
When you enter a marketing partnership, whom you choose to join forces with directly impacts your sphere of influence, marketing potential and reputation. Each partner’s reputation “rubs off” on the other. In addition, your marketing reach is enhanced-or limited-by the other side’s.

Consequently, you should take care when approaching someone as a partner. As the initiator, you have the advantage of choosing providers you want to join forces with. Since the ball is in your court, pair with businesses that have the reputation you want for yourself and the market reach you desire.

Careful selection of partners can rapidly establish a relatively new company or professional as an expert or serious player within their local industry. Likewise, poorly selected partners can just as quickly damage a reputation.

2. Partners Want Real Value From The Partnership
When you initiate a marketing partnership, the professionals and companies you approach will want to see results before they become enthused. You will have to sell them on the idea that the partnership will produce real benefit for them, not just for you. In addition, they will not want a new free “soft” service to provide their customers. They will want a real profit benefit.

So approaching them with the idea that they can refer a client with a need to you and thus provide a “service” to their client will not cut it. The partnership must offer them bottom-line dollars. Even then, they will not fully participate until they have experienced some benefit and see that it works. That means you must be prepared to give before you receive.

3. Your Commitment is Key
As the initiator of the partnership, you not only have the luxury of approaching those potential partners you believe will enhance your status, reputation and business potential, but you also must assume responsibility for its success. You will have to do the vast majority of work, at least at first. You will be dealing with people who may like the concept and want it to work, but they will be skeptical. You will have to carry the ball and show them that you are committed to the partnership-and, again, that it will produce results.

The quickest way to achieve full buy-in of partners is to have a client or two ready to go as soon as your partner prospect agree to the partnership. Nothing gets the attention of a new partner like immediate business–and it demonstrates that you are serious in your commitment to them and not simply looking to mooch off their business.

Many, if not most, marketing partnerships fail to live up to their promise because the initiating partner forms the partnership with unrealistic expectations. If you are looking for a quick fix to sales problems, an “easy” way to get business, or are looking for a one-way referral connection, a marketing partnership is not the answer.

Nevertheless, if you are committed to building a long-term partnership that can vastly increase the prospecting and marketing capabilities for all concerned–and eventually the sales pipeline–a well constructed marketing partnership can work wonders.

The information compiled on this site is Copyright 1999-2014 by Attard Communications, Inc. and by the individual authors.
Business Know-How is a woman-owned business and a registered trademark of Attard Communications, Inc. Phone: 631-467-8883.

The Ultimate Guide to Becoming a Successful Freelance Marketer


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Freelance marketers have one of the best jobs on the planet.

There’s a never-ending stream of exciting new projects to work on and clients to work with, and at the end of the day, your work is about helping business grow, which means a better livelihood for everyone involved. Not to mention that if you’re doing well, the money is really good, too!

In short, it’s rewarding, fulfilling, and very lucrative… a great gig if you can get it. So… how do you get it?

Getting Started as a Freelance Marketer

Having that successful freelance marketing business is one thing, but getting started is quite another!

When you’re just starting out, it can feel pretty close to impossible, and it’s very easy to get discouraged or overwhelmed. In this post we’re going to go over the real meat and potatoes of starting a freelance marketing business, from the ground up. In this post, we’re going to go over:

• Choosing your niche (because you have to be more specific than just “freelance marketer”)
• Creating a brand (that will get your audience excited about working with you)
• Generating business (because that’s what it’s really all about, right?) and
• Keeping your freelance marketing practice on a constant path of growth and improvement!

All right, no more waiting. Let’s get to it!

First, All the Usual Basics Apply

Just so we’re clear, the basics of starting a business still apply, and a lot of these things are going to be the same across the board. There’s too much else for us to cover in this post, so I’m not going to rehash all the basics, but some of them are:

• Evaluating your strengths and weaknesses
• Determining your target market
• Calculating your start-up costs
• Setting out the scope of your products and services
• Creating goals and milestones
• Developing a marketing plan

If you need help with these basics, then block off an hour or so, and go through some of these excellent “just starting” resources:

• A Comprehensive Guide to Starting your Freelance Career – All about starting a new, service-based freelancing business. This should be your first stop!
• Freelancing 101: The Basics – About all of the issues surrounding freelancing, plus some excellent food for thought.
• The 3 New Freelancer Blunders to Avoid – Trust me, you don’t want to make these mistakes.
• 9 Tips for New Freelancers – Why not start off with a bang? If you follow and apply these tips, you’ll save time, money, energy, and lots of headaches.
• Community Advice for New Freelancers – The best place to learn is from those who’ve already done it themselves, so take some time to see what the community has to say.
• Getting Started as a Freelancer – And more advice on getting your freelance business started.
Okay, now that the basics are out of the way, let’s move on to step zero. Why zero, and not one? Read on… 😉

Step 0: Know Your Stuff!

This is step zero because it’s really a prerequisite; if you’re going to be a freelance marketer, you’ve got to know your marketing.

It sounds obvious, but you would be amazed how many people get into the business without a thorough grounding in basic marketing principles. Stuff like targeting, branding, engagement, communication, sales, advertising, messaging, follow-up… you can’t freelance on this stuff if you don’t already know it!

Now, I realize that you probably already know all this stuff. But just in case you need to brush up (I do on a regular basis!), you should check out some of the following resources. Try reading one of these posts each morning, and keep a book or two handy for your downtime – it will help get you in the right framework for the day’s work.

• The 22 Immutable Laws of Marketing by Al Ries and Jack Trout. This is one of the books that experienced marketers go back to on a regular basis. In simple language, Ries and Trout explain the elements of marketing that are eternal.
• How to Drive your Competition Crazy by Guy Kawasaki. There’s nothing like knowing you’ve pissed off a competitor because your marketing, products or services are just plain better. Guy Kawasaki, master marketer, shows you how it’s done.
• Purple Cow by Seth Godin. If you want to be extraordinary and memorable in what you do, Purple Cow is the book you need. Seth Godin shows you how to develop your business’s “Wow! Factor”.
• Entrepreneur.com’s Marketing Basics. This is an extremely well regarded website with a great community, and tons of information for entrepreneurs at all levels.
• Forbes.com’s Marketing 101. We all know Forbes as a respected business magazine. I guess they put this series together so that they’d have more successful businesses they’ll have to write about? 😉
• Firepole Marketing’s The 4 Ps of Marketing. Every marketing textbook will talk about the 4Ps of Marketing, and most of them make it really dense, and really boring. Our video is only five minutes long, so check it out.
• The Noob Guide to Online Marketing (Unbounce.com). This is a light-hearted, fun to skim infographic. The basics still apply, of course, but there are nuances to online marketing that Unbounce covers really well.
• Articles and Tutorials from the 60 Second Marketer. If you like your information in small chunks, check out the videos and tutorials on this site – great content for beginners and intermediate marketers alike.
Step 1: Choose Your Niche (and Be Specific!)

Now that we’ve got the basics out of the way, I’m going to ask you to be really, really honest for a minute.

Have you chosen a niche? Is it something like: Small businesses? Mid-Sized corporations? New-Yorkers? Anyone who will hire you?

You need to be honest with yourself here, and if your niche is like one of the ones above, you need to narrow it down.

A lot.

You should be marketing your marketing services to exactly ONE person. That’s right. Just one.

When you tailor your products and services to the specific needs of your one person, you’ll: do a better job, be seen as an expert, and end up attracting MORE people.

This is done by putting numbers and names to your target market:

• How big is the company? (measured in dollars of revenues, or number of employees)
• The industry they work in (healthcare, personal development, technology, etc.)
• The region they operate in (New York, Eastern Ontario, the Bay Area, etc.)

So, for example, a reasonable target niche might be:

• Tech companies in Des Moines with fewer than 10 employees.
• Solopreneurs making less than $80,000 a year in Downtown Atlanta.
• Medical Professionals with 2-3 person partnerships in New Jersey.

You get the idea. This is a strategy that has been written about a great deal, so for information on how (and why) you should be doing this, check out:

• The Pick-Up Artist and the Internet Marketer. This fun and entertaining video teaches how you can build intense, powerful attraction for your product or services by targeting a specific niche.
• Riches in Niches by Susan Friedmann teaches the benefits of narrowing your focus to a specific group, and how to best turn that focus into increased revenue.
• Niche Titans talk generally about marketing and online business, but their primary focus is on teaching readers how to harness the real potential of niche marketing.
• How to Select the Right Niche. This site contains a wealth of information about how to find the right niche for your business, and how to tell if it will work or not.
• 3 Rules for Niche Marketing. Entrepreneur.com breaks down niche marketing into three simple rules that you can follow to make sure you’re on the right track.
• How to choose a Niche. This ClickNewz post takes you through a quick exercise for choosing a niche. If you’re not sure where to start – it’s here.

You’re never going to be able to serve everyone, so figure out who you can serve best, and go after them exclusively.

Okay, now let’s talk about branding!

Step 2: Unforgettable Branding

Now that you’re targeting a specific, profitable niche, you need to create a brand identity that will effectively communicate your skills, attitude and specialization.

If you can align your messaging and how you deliver it with what your customers need to hear to make the best, most informed decision, they’ll be beating down your door.

Your business brand may not ever have quite the reach that hockey teams or news channels do, but that doesn’t mean that your brand can’t have a similar effect on your consumers.

If I were to say to you: “Fox News,” I bet you’d have a pretty strong reaction. People tend to either love or hate Fox News, because they have positioned their brand very strongly with a political ideology. All of the content that they produce adheres to this ideology, and their messaging supports it. Consumers of Fox News are comfortable with what the company says and how they say it. They can recognize the brand imagery and messaging anywhere and they have a strong loyalty to all aspects of it.

It’s the same with sports teams. In Quebec, the Montreal Canadians (a.ka. the Habs) are a very strong brand, evoking feelings of patriotism, community and victory. Every sports fan in North America recognizes the Habs brand, and talking about it creates an instant rapport, even among strangers.

Your business brand may not ever have quite the reach that hockey teams or news channels do, but that doesn’t mean that your brand can’t have a similar effect on your consumers.

You develop a brand by having a clear vision and value statement, and then making sure that they are reflected in every piece of your marketing – from advertisements straight through to customer service.

You should also keep in mind the qualities that you expect your target niche to respond to best to. Is it important to your ideal clients that they do business with someone hip and technologically savvy? Maybe it’s more important to them that you be trustworthy and reliable? Or maybe you’ll do best if you are an ultra-exclusive company, catering only to those with the highest of standards?

Don’t worry if it’s not totally clear yet – branding is an art and science all on its own, and for that reason it’s been written about, analyzed, discussed and dissected by some of the best minds in the world. Here are some great basics to get you started on the road to effective (and lucrative!) branding:

• Chris Brogan’s Branding Basics. This is a fantastic starter guide to keep on your bedside table for a few weeks. It covers all of the basics of branding and how to use them in your own business.
• Building a Brand by Design is an online resource guide that teaches you how to translate your goals and vision into a brand that customers can relate to.
• The Branding Strategy Insider teaches how to develop a brand, and how to create a comprehensive brand strategy that will influence all the different areas of your business.
• Naming your Freelancing Business will help you choose the best possible name for your freelancing business that will convey the right message and information to your target customers.
• Creating your Freelance Brand offers another look at how freelancers should brand and position themselves in the marketplace.
• Building Strong Brands by David Aaker is another great book in the branding canon that takes you through the process of building and leveraging your brand from beginning to end.
Step 3: The Hand-Raising Free Offer

Once you’ve attracted the notice of a potential client, you need to really grab their attention and keep their interest. You can do this by having them “raise their hand” to say that they like what you are doing, and that they’re interested in learning more.

You see, it’s one thing to know that you have the skills and abilities to help someone, and quite another to make them see it! This step will establish a strong foundation for building a future relationship.

So how do you get them to actually do it? What makes a great hand-raising offer? Well, the offer itself should:

• Contain information the target is interested in.
• Provide real, useable value to the recipient.
• Pre-qualify the prospect, by appealing most to those who are best suited and most ready for your service.
• Not give away a system or process (that will make the customer feel as if they don’t need you).

As a quick example, imagine you’re creating this sort of free offer for a real-estate agent. In that case, the offer might be titled: Ten Ways to get Your Home Ready for Sale. It works because:

• Anyone looking to sell their home will be interested.
• They will be able to use the Ten Ways to get started on their preparation, or as a jumping off point for more research.
• It’s not likely that someone with no interest whatsoever in buying or selling a home will want the eBook, so the creator knows that anyone who downloads it is a potential lead.
• It offers ten brief tips that are useable, but that don’t get too technical or detailed.
• There will be many opportunities within the eBook for that real estate agent or home stager to mention how useful and important their profession is to the process.

Other examples of good “hand-raising free offers” include my own book Engagement from Scratch! (which is for sale on Amazon, and available as a free PDF download), and the free video training offered at Firepole Marketing about how to Get More Cash out of Any Business, Website or Blog.

Here are some resources that you should look at for help with doing this:

• How Free Giveaways Can Boost Your Small Business Revenues. This Frugal Marketing article talks about the long and short term benefits of a free giveaway.
• Top 5 ideas for Great Linkbait. Linkbait is a popular term for those eBooks, white papers, reports and videos that companies and individuals give away in exchange for an email address, or to attract links and drive traffic.
• 50 Tantalizing Free Offer Ideas. Here, Jessica Swanson takes away any excuse you might have been making for not creating a free hand-raising offer. There are 50 ideas, so just pick one and go for it!
• Of course, the tried and true method of providing that amazing value for a new customer is a well-designed e-book.
Step 4: Closing the Sale and Growing the Business

Once you have the attention of some interested leads, you’ve got to close the sale and keep them happy. There are two main aspects to doing this:

Charging Appropriately

Figuring out what to charge is one of the biggest problems that new freelancers run into. It’s often tempting to try competing on price, but that almost always leaves you underpaid for your work.

So what’s appropriate? The first step is to charge for outcome, not for budget. In other words, when you are designing your packages and services, figure out how much it’s really worth to the target customer to have their problem solved by your offer – and set your prices accordingly. Do NOT set your prices to attract as many customers as possible, because then you’ll end up with the wrong customers, and terrible margins.

And of course, it all has to make dollars and sense; it has to be profitable, and you have to consider your expenses, taxes, desired profit, etc. Check out FreelanceSwitch articles on Rates and Hourly vs. Fixed Pricing give a great foundation into how to set your rates and make sure you’re paid what you’re worth. Also read How Much should I charge for my Freelance Services, from Lifehacker, and a similarly titled post from Nolo.com for more ideas and things to consider.

Sealing the Deal

Once you’ve determined how and what you’ll be charging for your services, you have to communicate the value of what you’re offering to your lead. It’s also up to you to protect that sale, and nurture the relationship that you’ve created so that it will lead to more sales in the future.

This really comes down to determining whether or not there is a good fit between the customer’s needs and expectations, and the value that you’re offering. No trickery, no hard tactics, and no bullying… just an earnest exploration of fit.

Put everything that you’ve heard about high-pressure sales tactics out of your mind – just be sincere, honest and helpful, and the rest will take care of itself.

There are a variety of techniques for doing this, and through trial and error, you’ll find out which work best for you. Some places to start your experimenting are:

• The FIRE-PROOF Selling System takes a lot of the error and guesswork out of making the sale. It works for everyone who tries it, and will work for you, too.
• Inc.com’s How to Close a Sale, and 5 Tips for Closing a Sales Deal from Startup Nation both teach how to get from making the pitch to money in your pocket.
Step 5: Iterating Towards Success, and Get Help When You Need It!

No matter how well you plan, and how well organized you are, some things will go wrong, and require a second attempt. That’s okay. Don’t panic!

Growing a successful business isn’t about getting everything right the first time, but rather about getting some things right, fixing what’s wrong, and iterating towards success.

Growing a successful business isn’t about getting everything right the first time, but rather about getting some things right, fixing what’s wrong, and iterating towards success. So how do you do it?

The first step is to pay careful attention to what elements of your plan worked, and which ones didn’t. Make a point of keeping records of how different techniques work for you – that information will allow you to adjust your techniques, and refine your style every time.

You can also short-cut ahead of a lot of the trial and error involved in any new business by taking (to heart!) the advice of an experienced, trusted mentor. Having someone to turn to when you need advice, and to consult with on different issues you’ll be facing, can be a critical contributor to your long-term success.

So what can you expect from a good mentor relationship?

• A sounding board for your ideas.
• Honest criticism and feedback.
• Advice on different aspects of running a business.
• Reminders that you are capable of this, and no, you’re not crazy for trying.
• An objective viewpoint on your goals and priorities
• And lots more (every relationship is different, after all)

What’s most important at this stage is to decide what you want and need from a mentor, and then try to find someone who fits that profile. You may not find someone who has every quality on your wish list, but you’ll likely find someone who has the skills, abilities and attitude that will help compliment yours.

Now that you know what you’re looking for, here are some places that you can go looking for a mentor:

• Reach out to your personal network and ask if they know someone appropriate, and can make an introduction.
• Look to professionals that you respect in your industry. You probably don’t want to ask a direct competitor to mentor you, but someone who is familiar with the unique challenges posed by your industry will be very helpful.
• Hire a mentor. There are many coaches and consultants who have made their life’s work about helping others meet their business (and sometimes personal) goals.
• Ask around at community business organizations or your local chamber of commerce.

Unless you’re hiring one, never come right out and say “be my mentor!” You’ll scare off professionals like the boogeyman scares toddlers. Instead, start with a phone call or email with a simple question, and then ask for an opportunity to speak with them. If they seem receptive after a few of these, ask if they would be interested in a more formal ongoing relationship.

And of course, we’ve got some great resources to help you out:

• 5 Tips for Freelancer and Mentor Relationships teaches you how to get the most out of your mentor, and give the most back in return.
• How to Find a Business Mentor is about how to get them to agree to mentor you, and how to arrange your relationship.
• How to Choose a Mentor You Actually Like – you’d be surprised how many people get into mentoring relationships without making sure that there’s a bare minimum of personality fit. Don’t make that mistake!
• 8 Qualities to Seek in a Business Mentor will give you a great starting place for that wish list of qualities that you’d like your mentor to have.
• 5 Reasons you Need a Mentor will convince you (if I haven’t already) just how useful to your business and goals a mentor can be!
There is no shame in seeking help when you need it, and if you can find it in advance, you’ll be setting yourself up for lucrative, long-term success.

© 2014 Envato Pty Ltd. Trademarks and brands are the property of their respective owners.

10 Marketing Tricks From the Pros


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Marketing is the lifeblood of any startup – without it, the company will be sure to sink. So for entrepreneurs looking to boost their productivity with simple tricks, I set out to find answers.

I recently asked some of the smartest and most experienced marketing people I know for their No. 1 marketing hack. While all provided extremely effective solutions, I was amazed at how simple some of them were.

Here is a list comprised of the top ten, categorized by marketing experts.

Social Media

1. Boost your posts. “Give your social media content a boost. Businesses are finding it more and more difficult to get their message heard. By the latest estimates, Facebook is showing only 6 percent of a business’ content to their fan base. So give your content a paid boost. If you have more than 100 likes on your page, a ‘boost’ button will appear at the bottom of each post. Use it. For less than $30, you can get your message out to thousands of unique users.”
-Rob Wellman, CEO of Social5

Related: Is Your Marketing Message Getting Muddled?

2. Load up on data, and do it quickly. “Facebook advertising can deliver the cheapest CPM’s in online marketing with the ability to test ad efficiency in real-time. Use the power editor “duplicate” tool to create hundreds of ads and change one element per ad. Give these a small budget, and you’ll quickly see what works and what doesn’t without breaking the bank. Double down on the ones that work, and kill the ones that don’t.”
-Kyle Ivins, co-founder Envolve Agency

3. Retweet and engage “Don’t just tweet out stuff about your company. Engage with other companies, your customers and thought leaders in your market. Retweet their tweets and add your thoughts. Respond to tweets that aren’t directed at you and give your thoughts on those. Followers will start flowing your way.”
Jason Barber, co-founder Friendemic

Advertising

4. Explore pay-per-click advertising. Google isn’t the only show in town when it comes to pay-per-click advertising.

“Google has the most volume when it comes to their ad network. But they’re far from the only option. Bing provides great results for businesses targeting the baby boomer generation. You can also look into Google Search Partner Networks for other opportunities for higher ROI.”
-Jacob Baadsgaard, CEO Disruptive Advertising

5. One ad per keyword. “If you’re running a campaign with a dozen keywords and only have one ad, then you’re throwing money away. Create specific ad groups that target single keywords. Then create two to three ads for that one keyword. See which ad works best, then run with it.”
-Scott Cohen, CEO of 180Fusion

Related: 7 Marketing Truths Every Business Leader Should Know

Public relations

6. Don’t brag, give real value. “The greatest secret in media and public relations right now is that the press (and your potential customers) are most interested in the value added information that will help them succeed in a given area—not in hearing promotional information from you. By thinking of your readers’ needs first—not your own self-interests—you will receive business traction and audience engagement beyond your dreams.”
-Cheryl Snapp Conner, Snapp Conner PR

7. One sentence “Here’s a pro tip that’s extremely obvious, but often completely ignored by entrepreneurs everywhere: You should be able to explain your startup in one sentence. That’s it. No exceptions.”
-Harrison Weber, Journalist and News Editor for VentureBeat

SEO

8. Poach your competitors’ mentions. “Create a Google Alert for your competitors’ brand names. Find out where they are being mentioned and in what context. Then, see if there’s opportunities to be mentioned alongside of them. Many times journalists and editors will write about one brand and be open to including a similar brand for parity.”
-Nathan Tanner, Foxtail Insights

Email marketing

9. Trim your subjects. “Get an immediate lift in email marketing revenue by reducing your subject lines to only one word. Choose that word carefully. It should induce irresistible curiosity, while staying relevant to your message. With the right word, your open rates will skyrocket. Do some testing to really dial it in.”
-Tyler Dixon, Marketing Director for SpinGo

Outdoor advertising

10. Think outside the box. “Get creative when working with a budget and with advertisers. A client of mine recently secured a ‘pay for performance’ billboard on one of the busiest stretches of an interstate. They only pay the billboard agency if a sale results from that billboard. You’d be surprised what you can get accomplished if you only ask.”
-Matt Frisbie, CEO of ChiefMO

Copyright © 2014 Entrepreneur Media, Inc. All rights reserved.

The Benefits of a Non-Brand Keyword Strategy


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Search mar­keters have a unique advan­tage in the mar­ket­place – we can tar­get prospects more effi­ciently than many other mar­ket­ing vehi­cles because we can serve rel­e­vant mes­sages at the moment of intent. In my last post, I talked about the impor­tance of bid­ding on brand key­words as a part of your paid search strat­egy. How­ever, inte­grat­ing non-brand key­words into your strat­egy is also incred­i­bly impor­tant, albeit for dif­fer­ent reasons.

Expand Reach and Awareness

Bid­ding on non-branded key­words allows you to posi­tion your brand in front of a prospect the moment he or she searches for a solu­tion that your prod­ucts pro­vide. The searcher may have no asso­ci­a­tion of your brand or your offer­ing until he sees your ad. This allows you to build aware­ness for your brand or prod­uct while deliv­er­ing new leads and prospects into your ecosystem.

Prod­uct Research and Cus­tomer Feedback

Non-brand key­words offer a great research and feed­back loop on what prospec­tive cus­tomers are really inter­ested in.  Mar­keters can bid on key­words around a fea­ture or a ben­e­fit that your com­pany is explor­ing or invest­ing in for future prod­uct iter­a­tions. Search vol­ume and engage­ment in your ad mes­sage are both good indi­ca­tors of what is and isn’t res­onat­ing with your audience.

Cap­i­tal­ize on Brand Trust

Estab­lished brands have an edge when it comes to non-brand key­words because many unknow­ing prospects already have an affin­ity to the brand from a pre­vi­ous expe­ri­ence, which is a great asset for a strong brand when they are launch­ing new prod­ucts or ser­vices. The ad will likely stand out against other, less famil­iar, brands that are still in the trust-earning stages of a cam­paign. This also pro­vides an advan­tage against much of the com­pe­ti­tion and can help with Qual­ity Score and Click-through-rates.

In the exam­ple below, an Adobe ad is served for “photo edit­ing soft­ware.” Peo­ple search­ing may know of Adobe from their expe­ri­ence with Adobe Acro­bat, but may not be famil­iar with Adobe’s Pho­tog­ra­phy offer­ing. By invest­ing in this set of non-brand photo edit­ing key­words, we are dri­ving aware­ness for our Pho­to­shop & Light­room pho­tog­ra­phy plan.

photo-editing

This is really the beauty of search and why I came to love it so much. Gen­er­ally when mar­keters invest higher in the pur­chase fun­nel, direct impact is dif­fi­cult to mea­sure.  But with search, when we invest higher in the fun­nel, we can be con­fi­dent that we are reach­ing the right audi­ence and can effec­tively mea­sure the impact of our prospect­ing efforts.  For any com­pany not to be cap­i­tal­iz­ing on the reach and tar­get­ing abil­ity that search pro­vides is a huge missed opportunity.

How do you proceed?

As you cre­ate your non-brand key­word strat­egy, an impor­tant ele­ment to keep in mind is that you should have dif­fer­ent KPIs (or dif­fer­ent KPI thresh­olds) than you do for branded terms. Non-brand key­words will never per­form at the same rate as branded if you hold them to the same per­for­mance stan­dards.  If your branded pro­gram usu­ally dri­ves cus­tomers to revenue/orders, con­sider using a softer con­ver­sion met­ric such as a trial, a video view, or a free reg­is­tra­tion as your KPI. If your branded pro­gram dri­ves to a CPA on trial or other non-transactional met­ric, set dif­fer­ent CPA thresh­olds for your non-branded key­words, or con­sider using Click-through-rate in place of CPA.

Non-brand key­words work dif­fer­ently than branded, tar­get­ing peo­ple higher in the fun­nel, there­fore they should be afforded more tol­er­ance and flex­i­bil­ity in the KPIs.  By chang­ing your focus to CTR or other softer KPIs, you’ll set your­self up for success.

In sum­mary, search is truly the voice of the cus­tomer, so it’s impor­tant that we invest in strate­gies that put us in touch with their voice to enable us to grow our busi­ness. When we invest in non-brand key­words, our main goal is to get cus­tomers into our uni­verse. Once they are aware and engaged, then we can cap­i­tal­ize on their con­ver­sion potential.

By on October 7, 2014

© 2014 Adobe Sys­tems, Inc.

Quotes on Shit by Jessica Walsh and Timothy Goodman


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Rescuing old, unwanted trash and making it new again.

A collaborative side project by designers Jessica Walsh and Timothy Goodman, Quotes on Shitis a collection of discarded objects that were repainted using solid colors and given a voice through witty but vulgar words. In their own words:

“We feel bad for this abandoned and rejected shit, so we want to rescue them and breathe new life into them by giving them a voice with words. We want to turn old shit into new shit, and give them a second chance to be loved and find a new home.“

  Quotes on Shit by Jessica Walsh and Timothy Goodman

  Quotes on Shit by Jessica Walsh and Timothy Goodman

  Quotes on Shit by Jessica Walsh and Timothy Goodman

People constantly collect, buy, steal, trade, use, and throw things away. Have you ever wondered what happens to all these trash after they wind up in the garbage, streets, landfills, or even junk shops? Luckily, some of them ended up in the hands of creative geniuses such as Walsh and Goodman.

  Quotes on Shit by Jessica Walsh and Timothy Goodman

  Quotes on Shit by Jessica Walsh and Timothy Goodman

  Quotes on Shit by Jessica Walsh and Timothy Goodman

If you love one of the artworks and want one for yourself, let them know why through their Instagram feeds @timothygoodman or @jessicawalsh. They’ll be giving them away to lucky, random individuals. You may also send the artists your old, unwanted things at quotesonshit@gmail.com so they can make it look new again.

You The Designer | Graphic Design Lifestyle Blog

Copyright © 2014. All Rights Reserved

Infographic: Shutterstock’s Color Trends 2014


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Shutterstock’s new infographic dives into finding which colors are trending for this year through their new infograhic, Color Trends.

We know that red represents courage but it can also be associated with anger and blood. So it’s interesting when a nation chooses to douse its national flag in red. So that begs the question: why would a country risk choosing a color that can be associated with something so negative?

As it turns out, every corner of the world has its own favorite color. And while trends do change (and who knows what colors were dominant back then), it’s still quite possible that red was simply the color in fashion when the nations in question were designing their flags. Take Africa, for example; a continent of many countries yet their flags are bound by one color — green.

Color trends can be complicated, especially when you’re trying to understand its impact on a global scale. But don’t fret; Shutterstock’s new infographic holds the answer.

Shutterstock recently published an infographic that showcases which colors were trending this year. Shutterstock has analyzed which colors are often picked out by their users. They’ve done so by using data they’ve accumulated from 40 million images in their collection plus the 400 million all-time downloads. Shutterstock’s search tools, Palette and Spectrum, played a huge role in this as both tools use color to find and filter images depending on the preference set by the user.

Check out the full infogrpahic below to learn more about the color trends for 2014 created by Shutterstock:

Shutterstock-color-trend-infographic-2014

The findings from the accumulated data was then presented in the form of a neat infographic, Color Trends. The infographic showcases which colors are used by regions — as well as the increase or decrease in preference of each one. Not only that, it also features the top colors used by various countries and the frequency of usage.

Suprisingly to say, the use of Pantone’s Color of the Year, Radiant Orchid, just increased by 20% compared to the color green’s 81%. It is interesting to see what colors are often used country to country. For China, Argentina, and Russia, pink was the color of choice. Green was the preferred choice in North America and some parts of Europe.

You The Designer | Graphic Design Lifestyle Blog

Copyright © 2014. All Rights Reserved

10 Lessons Every Freelancer Should Learn


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From self-promotion to charging the right fee, Dean Evans gathers some expert tips on how to be a better freelancer.

There are many reasons why people choose to ditch a full-time job to go freelance. The opportunity to be your own boss, for example, and a desire to work on a variety of different projects. Then there’s the flexibility of working whenever and wherever you want (although it’s both a blessing and a curse). And, of course, there’s always the prospect of earning a bigger income.

There are thousands of freelancers working in the UK, and the best advice a freelancer can get often comes from those designers and illustrators who’ve ‘been there, done that’ – because they’ve learnt valuable lessons along the way.

01. The art of self-promotion

“Pimp yourself out,” says freelance graphic designer Frosti Gnarr. “No one is just going to call you out of the blue. You need to tell people that you are out there.” It doesn’t matter whether you’re an established freelancer or you’re building your business from scratch, marketing yourself is vital. Send emails, call people, go to shows, build your own website. Submit your work to commercial portfolios like www.aoiportfolios.com andwww.viewcreatives.com; surf design networking sites likewww.behance.net. Maximise your visibility.

Regular clients are worth their weight in gold. But don’t underestimate the time it takes to create and develop relationships. “I wish I’d known the importance of self-promotion when I first started freelancing,” says freelance illustrator and graphic designer Christopher Haines. “Know someone who owns a business? Give them a business card and let them know you are a graphic designer. It’s all about networking and getting your work seen.”

02. Get a website!

If self-promotion is the key to successful freelancing then building a portfolio site is the most effective tool you can have. “Your website is the first place most buyers and commissioners will look these days,” says Rod Hunt, an illustrator and deputy chairman of the Association of Illustrators (AOI). “Back this up with sample postcards displaying your contact details and website address.” And what about the traditional, ‘physical’ portfolio? “It’s not as important these days,” adds Hunt. “But it’s still wise to have one available for situations such as faceto- face client meetings.”

It’s easier to build a website than you might think. Free web platforms such as WordPress, Joomla and Drupal can be customised to act as your point of contact, blog, digital portfolio, even an online store where you can sell your work directly. Gavin Campbell used Joomla for his portfolio site,www.thewhitehawk.co.uk. “It makes it easier for artists,” he explains, “because there is no PHP code knowledge required. Mine took three days to make.”

03. Organise your workflow

“It’s important to maintain a work/life balance,” says Hunt, “so good time management and discipline are essential. You can’t afford to miss deadlines in the commercial world.”

Consequently, your ability to prioritise is vital. It’s easy to stay motivated – if you don’t work, you don’t get paid. But you want to avoid working those desperate all-nighters. So many freelancers, myself included, find it helpful to allocate chunks of time to their freelance jobs in a calendar, checking off tasks on a daily ‘to-do’ list. It’s the essence of David Allen’s Getting Things Done model. This core idea of working ‘smarter’ has spawned a number of useful productivity-based sites such as Lifehackerand 43folders.

“Never underestimate the time it takes to come up with concept ideas,” says graphic designer Simon Saunders. “Be disciplined about booking jobs in, timekeeping, allocating given time-slots to jobs and sticking to them. Remember: if you are working to a fixed price, any time you spend that goes over the time allocated is costing you money. It’s very easy to be busy without earning a lot.”

04. Pursue your own projects

The very nature of working freelance means that you’ll often be working on commissions that require very simple design or illustration. They might not fire you up, but they’ll pay the bills. To counterbalance this bread-and-butter work, consider working on your own ideas.

“I think that if you are a professional designer you should always have personal projects,” says Gnarr. Not only do such projects keep your mind fertile, but “they remind you of why you want to be a designer”.

Freelance illustrator Matthew Dent agrees. “Continue to generate your own ideas whilst doing commissioned work, it’ll help you produce new ideas and keep you motivated. I make sure I spend time working on personal pieces – it’s important for me to show new ideas while also pushing my work forward. Also, don’t be afraid to move away from your computer. Go out and explore but just make sure you have a sketchbook with you at all times. You don’t know when you might get a flood of new ideas.”

05. Happy clients are repeat clients

There are several elements to this. Firstly, always meet your client’s brief. But try to give them something they don’t expect. “Step back and look at your work objectively,” suggests Haines. “Something you might think is fantastic might be met with indifference by your client. In the end, you have to try and give them what they want, while still trying to push for the best possible idea.”

You also need to communicate with your client on a regular basis. “I wish I’d known when I started how important communication is,” says Gnarr. “I started out thinking ‘I’m in the creative business, not customer service’, so I thought I would do just fine on the job if I only did the graphics and sent emails. This might get you through a single, short poster job, but if you are on a large job you will sometimes need to act like you are still pitching.”

Finally, always deliver your work on time and on-budget. Be polite, professional, do a good job and, if possible, add in a little extra for free – think of it as customer service. “If you miss a deadline,” warns Haines, “chances are that your client will not become a repeat client in the future. If you deliver quality work, on time, every time, that client will want to work with you again and might even recommend you to others.”

06. Don’t become discouraged

Being a freelancer can be a lonely, uncertain business. “It took longer than I imagined to become properly established,” remembers Hunt. “It takes perseverance to establish a creative career and it can take time to really become known. When I was starting out, getting my work seen by the right people and knowing how to find the contacts was tricky. Having belief in yourself and your work is important so you don’t become demotivated when things aren’t moving along so quickly.”

To remain motivated, you have to be persistent. And vice-versa. “It might take a while for you to get your first major break,” says Haines, “and it can be discouraging to send your work out to lots of people and have no one reply to you. Unfortunately that is the nature of the business. A lot of people will just plain ignore you. But if you believe in your work, and you are willing to work hard at getting it seen, results will follow.”

07. Never to rely on one client

Once you get your business up and running, or you’re already freelancing, then you must learn never to rely on one client. People move jobs and tastes change; no job lasts forever. What would happen if you lost your biggest client tomorrow? Would you cope?

“In an ideal world no one client should ever account for more than 10 per cent of your work,” suggests Saunders. “But in the real world this is actually very hard to manage. If you do get a big client on board, try to land at least four other clients of the same size. That way if one goes, whilst it will definitely hurt, it’s not going to be quite such a devastating blow as losing 100 per cent of your income would be,” he explains.

In short, everything that you do needs to have an alternative. Don’t just have two or three clients – aim to have 10 or more who will keep coming back. “It’s important to have more than one client because, after all, this is business,” says freelance visual effects designer Sean Farrow. “Clients will go somewhere else for a myriad of reasons and there’s often nothing you can do about it. So you should never rely on any single thing – not one client, not one computer, not one area of expertise and not one way of doing a project.”

08. Don’t say yes to everything

If you’re new to freelancing, or you’re going through a temporary lean patch, then you might be tempted to jump at any and every job that’s offered to you. But some work is just not worth having. “You should never be afraid to turn work down if you are too busy,” says Hunt. “It’s important not to compromise the quality of your work just to fit something in for the money. Also, if the client is demanding ownership of all your rights, won’t negotiate and is offering a very low fee that doesn’t reflect the work they’re asking you to do, you should say no.”

You should also turn work down if you don’t firmly believe that you can do it justice. “Sometimes you simply are not the right person for the job,” says Haines, “and it’s imperative that you are honest with yourself. If the job requires you to perform outside your skill-set, chances are that you won’t do a fantastic job and you’ll disappoint the client.”

Saunders sums it up best. “There are a whole load of ‘clients’ out there who buy on price alone. In my experience, the ones who want a cut-price job are the ones who end up demanding the most, take longest to pay and appreciate what you do for them the least.”

09. Don’t undercharge or overcharge

So how much should you charge? It’s a question that new freelancers often ask. As Haines points out, you don’t want to scare away a client by asking too much, but you don’t want to devalue your work by undercharging for it. One thing that everybody agrees on – never work for free or a ‘reduced rate’. If you’re good enough to be commissioned, you’re good enough to be paid.

Hunt is deputy chairman of the Association of Illustrators. “It’s important to get the full information about what the client needs, the usage of the work and the rights they require to give an accurate quote,” he advises. “I talk over fees with other illustrators who are friends, and the AOI provides free pricing advice to its members. The membership fee can be saved just on one correct job quote. The Graphic Artists Guild Handbook for Pricing & Ethical Guidelines is also useful to own for the American market.”

10. Never forget you’re running a business

A small business to be exact. “Attention to detail in the way you approach clients is vital,” says Campbell, “not just in terms of design, but also in terms of paperwork, negotiation and chasing those dodgy clients who fail to deliver payments on time.”

And because you’re running a business, Hunt suggests that you should always maintain control over your copyright. “There are very few occasions that clients need to own the copyright. Your body of work is your livelihood, and you should be entitled to the financial benefits of your talent and hard work.”

Our last tip…

While the Government’s Business Link website provides further information on accounts and tax, Farrow recommends getting good financial advice from an accountant who is familiar with your area of work. “This will save you a small fortune in both the short and long term,” he says.

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